New Patients
Welcome to the practice
Send us one intake form per child and we’ll reach out to schedule their first Well Child Exam. Most families are done with the form in about five minutes.
How It Works
Four steps to your first appointment
Step 1
Call your insurance
Change your child’s PCP to Dr. Vetrano or Dr. Roller and write down the confirmation number they give you.
Step 2
Send the intake form
One form per child. Once it’s received, we will reach out for any additional information needed and to schedule the first Well Child Exam.
Step 3
Transfer records
Patient records must be received prior to the scheduled appointment. Appointments will be rescheduled if they have not been received.
Step 4
Come see us
Please arrive 10 minutes prior to your scheduled appointment. Parking is in the back of the building off Baker Alley.
Records Release Form
A NYS DOH Release of Health Information form can be printed and submitted to your previous PCP. A release of records can also be filled out at your previous PCP’s office.
Intake Form
New Patient Intake Form
One form per child. We’re looking forward to setting up your first appointment soon.
Insurance
We accept most major insurances
Fidelis Care, Highmark BlueCross, Excellus, Independent Health, Aetna, Cigna, Molina, Univera, and more. We also accept FSA cards, all major credit cards, cash and check. Don’t see your plan? Call us — we may still be able to see your child.
Good To Know
A few practice policies for new families
Arrive 10 minutes early
Late appointments may be asked to reschedule.
Missed appointment fee
Appointments that are missed or cancelled with less than 12 hours’ notice may result in a $35 fee. Confirmation calls and texts are a courtesy — please document your appointment.
Separate healthy and sick sides
We have an excellent track record for prevention of disease spread thanks to separate entrances, waiting rooms and exam rooms for healthy versus sick patients.
School & health forms
Forms can be completed if the last Well Child Visit is within one year. Please allow up to 2 weeks, and put your child’s name and date of birth on all forms.
For more information, or to schedule an appointment, call us.
790 Ridge Road, 1st Floor · Lackawanna, NY 14218 — on the OLV Campus, with free parking.
Office Hours
Monday / Wednesday / Friday
8:00 AM – 5:30 PM
Tuesday / Thursday
8:00 AM – 7:00 PM
Saturday
8:00 AM – 1:00 PM
Sunday
Closed — doctor on call